Shipping policy
Returns & Cancellations
We want you to feel confident in every Chrysostomos USA purchase. If your piece is not quite right, eligible items may be returned within 14 days of delivery.
Returns
To qualify for a return, jewelry must be:
- Unworn and unused
- In its original condition
- Free from scratches, damage, alterations, or signs of wear
- Returned with its original packaging, tags, pouches, boxes, and accompanying materials
Returned items will be inspected before a refund is approved.
Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot be responsible for returns lost in transit.
Original shipping charges are non-refundable.
Refunds
Once your return has been received and inspected, we will notify you of its approval.
Approved refunds will be issued to the original payment method. Please allow several business days for your financial institution to process the refund after it has been issued.
Items returned worn, damaged, altered, incomplete, or outside the return period may not qualify for a refund.
Damaged or Incorrect Orders
Please inspect your order when it arrives.
If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible so we can review the issue and make it right.
For approved defective or incorrect orders, Chrysostomos USA will cover the appropriate return or replacement shipping costs.
Natural Materials & Variations
Chrysostomos pieces are handcrafted using natural stones and materials. Slight variations in color, tone, texture, veining, pattern, shape, and finish are natural characteristics of these materials and make each piece unique.
These natural variations are not considered defects and may differ slightly from photographs shown on our website.
Non-Returnable Items
The following items are final sale unless they arrive defective or incorrect:
- Personalized or engraved jewelry
- Custom or specially made pieces
- Items altered or resized at the customer's request
- Gift cards
- Final-sale items clearly identified as such at the time of purchase.
Cancellations
Orders may be canceled as long as they have not yet entered processing or fulfillment.
Once an order has been processed or shipped, it can no longer be canceled and will instead be subject to our standard return policy.
Because we work to prepare orders quickly, we recommend contacting us as soon as possible if you need to request a cancellation.
Exchanges
If you would like a different piece or size, please contact us. Depending on availability, we may assist with an exchange or ask you to return the original item and place a new order.
Questions About a Return
If you have questions about whether your purchase qualifies for a return, please contact us before sending the item back. Returns sent without following the return instructions may experience processing delays.
Repairs & Replacements
We stand behind the craftsmanship of Chrysostomos USA jewelry.
If your piece develops a manufacturing or craftsmanship defect within 60 days of delivery, please contact us. After reviewing the issue, we may repair the piece or replace it when a repair is not possible.
Complimentary warranty service applies to defects involving workmanship or components under normal use.
The warranty does not cover damage resulting from normal wear and tear, accidental damage, impact, improper use or storage, exposure to water, chemicals or cosmetics, stretched cords from prolonged wear, lost jewelry, or lost beads resulting from accidental breakage.
Repairs After the Warranty Period
Whenever possible, we are happy to help extend the life of your Chrysostomos piece.
Repairs, restringing, clasp replacement, or replacement of beads and components outside the warranty period may be available for a fee, depending on the condition of the piece and availability of materials.
Because many Chrysostomos pieces are made with natural stones and materials, an exact replacement bead, stone, color, texture, or pattern cannot always be guaranteed. When an exact match is unavailable, we will offer the closest available option whenever possible.
Any repair cost will be communicated and approved before the repair is performed.
