This Returns, Refunds, Cancellations, Repairs & Replacements Policy applies to purchases made through the Chrysostomos online storefront operated by Aria Diamonds Inc. (“Aria Diamonds,” “we,” “us,” or “our”).
We want customers to feel confident in their purchase. At the same time, jewelry is a personal-use product and must be returned in appropriate condition to qualify for a refund.
Nothing in this Policy limits any rights or remedies that cannot lawfully be limited under applicable law.
Damaged, Defective, or Incorrect Items
Please inspect your merchandise promptly after delivery.
If you believe an item arrived damaged, contains a manufacturing defect, or is materially different from the item ordered, please contact us as soon as reasonably possible and provide:
- Your name
- Order number
- Description of the issue; and
- Photographs or other reasonably requested information showing the condition of the merchandise.
We may request additional photographs or information before determining the appropriate resolution.
Where we determine that an item arrived damaged, defective, or incorrect, we may, as appropriate and subject to applicable law:
- Repair the merchandise
- Replace the merchandise
- Provide a replacement component
- Issue a refund; or
- Offer another appropriate remedy.
For an approved damaged, defective, or incorrect-order claim, Aria Diamonds Inc. will cover reasonable return or replacement shipping costs where applicable.
Natural Stones, Materials, and Handcrafted Variations
Chrysostomos jewelry may incorporate natural stones, minerals, beads, metals, cords, handmade components, and other materials whose appearance naturally varies from piece to piece.
Variations may include, without limitation:
- Color
- Shade
- Tone
- Veining
- Texture
- Transparency
- Pattern
- Markings
- Shape
- Size
- Surface characteristics
- Bead appearance
- Finish.
These variations are inherent characteristics of natural and handcrafted materials and help make each piece unique.
Accordingly, reasonable natural or handmade variations are not considered manufacturing defects.
The product received may differ slightly in appearance from product photographs as a result of natural-material variation, lighting, photography, screen settings, production variation, or similar factors.
60-Day Limited Repair or Replacement Warranty
We stand behind the craftsmanship of our jewelry.
If an item develops a verified manufacturing or craftsmanship defect within 60 days after confirmed delivery, please contact us.
This limited warranty applies only to defects in workmanship or components occurring during normal and appropriate use.
After reviewing the item, Aria Diamonds Inc. will determine, in its reasonable discretion and subject to applicable law, whether the appropriate remedy is:
- Repair
- Replacement of the affected component
- Replacement of the item; or
- Another remedy required by applicable law.
Replacement merchandise or components may be subject to availability.
A replacement of an entire item is not guaranteed where an appropriate repair can reasonably restore the merchandise.
What the Limited Warranty Does Not Cover
To the maximum extent permitted by law, the 60-day limited warranty does not cover damage or deterioration resulting from:
- Normal wear and tear
- Accidental damage
- Impact
- Crushing
- Dropping
- Pulling or excessive force
- Improper use
- Improper storage
- Failure to follow reasonable care instructions
- Exposure to water or prolonged moisture
- Swimming pools
- Salt water
- Chlorine
- Chemicals
- Cleaning products
- Perfume
- Cosmetics
- Lotions
- Heat
- Abrasion
- Unauthorized repairs or alterations
- Stretched, worn, cut, or damaged cords caused by use
- Loss of jewelry
- Loss of individual beads or components following accidental breakage
- Theft
- Misuse or neglect.
Natural changes in appearance or reasonable variations in natural stones and handcrafted materials are also not considered manufacturing defects.
Nothing in this section excludes warranty rights that cannot lawfully be excluded.
Repairs After the 60-Day Warranty Period
Whenever reasonably possible, we may offer paid repair services after expiration of the 60-day limited warranty.
Available services may include:
- Restringing
- Cord replacement
- Clasp replacement
- Replacement beads
- Replacement components
- Other reasonable repairs.
Availability depends on:
- The condition of the merchandise
- Availability of original materials
- Availability of replacement components
- Technical feasibility of the repair.
We do not guarantee that every item can be repaired.
Any applicable repair charge will be communicated to the customer before the repair is performed.
The customer must approve the applicable charge before paid repair work begins.
Unless otherwise stated by us, shipping costs associated with out-of-warranty repairs are the customer's responsibility.
Replacement Stones, Beads, and Components
Because our jewelry may incorporate natural stones and materials, exact replacement materials may not always be available.
We do not guarantee an exact match in:
- Color
- Tone
- Pattern
- Veining
- Transparency
- Texture
- Shape
- Size
- Finish.
When an exact replacement is unavailable, we may offer the closest reasonably available substitute.
Any material substitution requiring customer approval will be communicated before completing a paid repair where reasonably practicable.
Modifications and Unauthorized Repairs
Repairs, alterations, resizing, restringing, modifications, or other work performed by someone other than Aria Diamonds Inc. or an expressly authorized repair provider may affect eligibility for complimentary warranty service where the outside work caused or contributed to the claimed defect.
Abuse of Return or Warranty Programs
To the maximum extent permitted by law, we reserve the right to deny or limit return, exchange, refund, repair, or replacement privileges where we reasonably determine there has been:
- Fraud
- Misrepresentation
- Return abuse
- Repeated misuse of return privileges
- Intentional product damage
- Submission of materially false information
- Other abuse of this Policy.
Nothing in this section permits us to deny a remedy that applicable law requires.
Refunds Required by Law
Nothing in this Policy limits our obligations to provide refunds, cancellations, or other remedies where required by applicable federal, state, or other governing law.
Policy Changes
We may modify this Policy from time to time.
The policy applicable to a purchase will generally be the policy in effect when the applicable order was placed, except where a change is required by law or is more favorable to the customer.
The current version and “Last Updated” date will be posted on our website.
Please include your order number when contacting us about a purchase.
For assistance, contact us at chrysostomosus@gmail.com. Please include your order number when contacting us about a purchase.
