Last Updated: September, 2026
This Returns, Refunds, Cancellations, Repairs & Replacements Policy applies to purchases made through the Chrysostomos online storefront operated by Aria Diamonds Inc. (“Aria Diamonds,” “we,” “us,” or “our”).
We want customers to feel confident in their purchase. At the same time, jewelry is a personal-use product and must be returned in appropriate condition to qualify for a refund.
Nothing in this Policy limits any rights or remedies that cannot lawfully be limited under applicable law.
Return Period
Eligible merchandise may be returned within 14 days after confirmed delivery of the order.
To begin a return, you must contact us within the 14-day return period and follow the return instructions provided by us.
Merchandise sent back without first following our return instructions may be refused, returned to the sender, or experience processing delays, subject to applicable law.
Merely sending or postmarking an item after expiration of the applicable return period does not create a right to a refund.
Return Eligibility
To qualify for a return, merchandise must be:
- Unworn
- Unused
- Unaltered
- In its original condition
- Free from scratches, marks, odors, stains, damage, stretching, or other signs of wear
- Returned with all original tags, packaging, pouches, boxes, certificates, accessories, and other materials supplied with the item.
We reserve the right to inspect all returned merchandise before approving a refund.
Items that do not satisfy these conditions may be denied a refund to the extent permitted by applicable law.
Return Authorization and Shipping
Before returning merchandise, please contact us at:
- Email: chrysostomosus@gmail.com
We will provide applicable return instructions and the address to which the return should be sent.
Unless the item arrived damaged, defective, or incorrect, the customer is responsible for all return shipping costs.
We strongly recommend using a trackable and insured shipping method appropriate for the value of the merchandise.
Until a return is received by us, the customer bears responsibility for the shipment to the extent permitted by applicable law.
Aria Diamonds Inc. is not responsible for return packages that are lost, misdirected, damaged, or stolen while in transit to us where the loss is not caused by Aria Diamonds Inc.
Original outbound shipping charges are non-refundable except where required by law or where the refund results from an error by us.
Inspection and Refunds
After we receive a return, we will inspect the merchandise to determine whether it satisfies this Policy.
If the return is approved, the applicable refund will generally be issued to the original payment method.
Refund processing by Aria Diamonds Inc. and posting of the credit by your bank, card issuer, or payment provider are separate processes. After we issue a refund, additional processing time may be required by your financial institution.
Returned merchandise may be denied a refund if it is:
- Worn
- Used
- Scratched
- Damaged after delivery
- Altered
- Resized
- Incomplete
- Missing original packaging or accompanying materials
- Returned outside the applicable return period
- Otherwise ineligible under this Policy.
Where appropriate and permitted by law, we may deduct from a refund an amount reasonably attributable to damage, missing components, or diminished value caused by handling beyond what is reasonably necessary to inspect the product.
Damaged, Defective, or Incorrect Items
Please inspect your merchandise promptly after delivery.
If you believe an item arrived damaged, contains a manufacturing defect, or is materially different from the item ordered, please contact us as soon as reasonably possible and provide:
- Your name
- Order number
- Description of the issue; and
- Photographs or other reasonably requested information showing the condition of the merchandise.
We may request additional photographs or information before determining the appropriate resolution.
Where we determine that an item arrived damaged, defective, or incorrect, we may, as appropriate and subject to applicable law:
- Repair the merchandise
- Replace the merchandise
- Provide a replacement component
- Issue a refund; or
- Offer another appropriate remedy.
For an approved damaged, defective, or incorrect-order claim, Aria Diamonds Inc. will cover reasonable return or replacement shipping costs where applicable.
Natural Stones, Materials, and Handcrafted Variations
Chrysostomos jewelry may incorporate natural stones, minerals, beads, metals, cords, handmade components, and other materials whose appearance naturally varies from piece to piece.
Variations may include, without limitation:
- Color
- Shade
- Tone
- Veining
- Texture
- Transparency
- Pattern
- Markings
- Shape
- Size
- Surface characteristics
- Bead appearance
- Finish.
These variations are inherent characteristics of natural and handcrafted materials and help make each piece unique.
Accordingly, reasonable natural or handmade variations are not considered manufacturing defects.
The product received may differ slightly in appearance from product photographs as a result of natural-material variation, lighting, photography, screen settings, production variation, or similar factors.
Non-Returnable and Final-Sale Items
Unless merchandise arrives damaged, defective, incorrect, or applicable law requires otherwise, the following items are not eligible for return or refund:
- Personalized jewelry
- Engraved jewelry
- Custom-made or specially ordered merchandise
- Merchandise altered or resized at the customer's request
- Gift cards
- Merchandise clearly identified as “Final Sale” before purchase.
Once work has begun on a personalized, engraved, custom, specially made, altered, or resized item, cancellation may no longer be available.
Order Cancellations
You may request cancellation of an order before the order enters processing or fulfillment.
Cancellation requests are not guaranteed.
Because orders may begin processing shortly after submission, an order may no longer be eligible for cancellation even if it has not yet shipped.
Once an order has entered processing, fulfillment, engraving, customization, alteration, or shipment, it may not be canceled and will instead be subject to the applicable provisions of this Policy.
If we approve a cancellation, any amount that must be refunded will be returned in accordance with applicable law and the applicable payment method.
Nothing in this section limits cancellation rights that applicable law requires us to provide.
Exchanges
If you wish to obtain a different item or size, please contact us.
Exchanges are subject to:
- Product availability
- Return eligibility
- Inspection of the original merchandise; and
- Any applicable price difference.
At our discretion, we may process an exchange directly or require you to return the original item for a refund and place a new order.
We do not guarantee that a replacement item or requested size will remain available while a return is in transit.
Abuse of Return or Warranty Programs
To the maximum extent permitted by law, we reserve the right to deny or limit return, exchange, refund, repair, or replacement privileges where we reasonably determine there has been:
- Fraud
- Misrepresentation
- Return abuse
- Repeated misuse of return privileges
- Intentional product damage
- Submission of materially false information
- Other abuse of this Policy.
Nothing in this section permits us to deny a remedy that applicable law requires.
Refunds Required by Law
Nothing in this Policy limits our obligations to provide refunds, cancellations, or other remedies where required by applicable federal, state, or other governing law.
Policy Changes
We may modify this Policy from time to time.
The policy applicable to a purchase will generally be the policy in effect when the applicable order was placed, except where a change is required by law or is more favorable to the customer.
The current version and “Last Updated” date will be posted on our website.
Please include your order number when contacting us about a purchase.
For assistance, contact us at chrysostomosus@gmail.com. Please include your order number when contacting us about a purchase.
